Customer Care Officer - Italian Speaker at Alma

Alma is seeking a Customer Care Officer to join its Operations team in Lille, France. The ideal candidate will be a native Italian speaker with fluency in English and French. This role is central to Alma's operations, focusing on delivering exceptional payment experiences to merchants and customers.

Responsibilities:

• Handling requests from consumers and merchants via email and telephone, providing guidance on using Alma's payment solution.
• Interacting with internal and external contacts to address their inquiries and deliver top-notch support.
• Understanding and anticipating customer needs to enhance processes and tools.
• Contributing to the skill development of new team members amidst rapid growth.

Requirements:

• Native Italian speaker with strong English and French skills (C1 level).
• Open, friendly, and empathetic with excellent customer communication skills.
• Persistent and resilient in the face of challenges.
• Autonomous and resourceful in finding solutions to problems.
• Meticulous and organized with a structured work approach.
• Demanding and reliable, committed to high-quality work and fulfilling commitments.
• Previous experience in a similar role is a plus.

What Alma Offers:

• Opportunity to join a rapidly growing company.