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Alma is seeking a Business Developer to join its Account Performance Management team. This individual will play a crucial role in driving growth and ensuring the retention of a pool of SMB merchants, who constitute a strategic segment for Alma. The Business Developer will proactively engage with merchants to pursue upsell opportunities and manage negotiations to mitigate churn. Role Responsibilities:
- Managing a pool of approximately 700 small merchants using an 'at-scale' approach.
- Proactively reaching out to merchants with upsell potential, analyzing their performance through data, and offering valuable business insights.
- Sharing merchant feedback within Alma to continuously improve solutions and meet their needs.
- Negotiating with at-risk merchants to understand their needs and identify solutions to enhance business performance and satisfaction.
- Contributing to the development and automation of processes to ensure clarity and efficiency.
- 1-2 years of experience in a sales or business development role.
- Fluency in French and professional proficiency in English; Spanish fluency is a plus.
- Comfort and confidence in making phone calls (Salesforce experience is a plus).
- A proactive, organized, and autonomous work style.
- Opportunity to collaborate with Operations, Product, Sales, Risk, and Marketing teams.
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Alma
Alma is a company focused on growth, attracting top talent through high-quality recruitment processes and excellent candidate experience. The company values data-oriented decision-making and strives for a high bar in performance, future potential, and culture. It operates in the Tech industry, utilizing various recruiting channels and assessment techniques to identify and engage candidates. Alma emphasizes building strong relationships with its teams and educating hiring managers on automated recruiting tools and operational standards.