Activesoft | Analista de Atendimento (Escolas) at isaac

Activesoft, part of the Arco Educação group, is seeking an Analista de Atendimento to join their team. Activesoft offers complete school management solutions, optimizing academic, financial, and administrative processes for educational institutions. The Analyst will be responsible for managing and resolving tickets in Zendesk, communicating with internal and external stakeholders, proposing improvements, and providing primary support to schools, ensuring tasks are completed within agreed timelines.

Responsibilities:

• Managing and resolving tickets in Zendesk.
• Communicating and aligning with stakeholders.
• Proposing improvements for the team's evolution.
• Providing primary support to schools.
• Identifying and reporting non-conformities.
• Assisting colleagues when necessary.

Requirements:

• Proactivity.
• Attention to detail.
• Good communication skills (oral and written).
• Hands-on approach.
• Ability to handle evolving scopes and changes.
• Willingness to learn.
• Ability to approach challenges with a positive attitude.
• Sense of urgency.
• Willingness to take on any task.
• Discipline.
• Ability to work well in a team.

Activesoft offers:

• Food/meal allowance (Flash benefits - R$40.50/business day).
• Sulamérica health and dental plan without monthly fee and with co-participation for the employee.
• Wellhub (Gympass) partnership.
• Education incentives.
• ArcoLab - corporate education platform.