Werkstudent B2B Support (m/f/d) at MOIA

MOIA is looking for a Working Student B2B Support to join its team in Hamburg. The candidate will be part of the B2B Support Team, which is building customer service for MOIA's license product customers. The B2B Support Team is the main channel for customer inquiries and ensures that customer needs are met.

Role involves:

• Answering customer inquiries about questions, tasks, and product requests in Zendesk
• Creating internal documentation and processes
• Shadowing the B2B Support colleagues
• Collaborating with all product teams at MOIA

Requirements:

• Currently enrolled in a full-time Bachelor's or Master's program
• Available for at least one year
• Fluent in German and English (written and spoken)
• Strong interest in working with a complex technical product
• Friendly and open-minded
• Desire to understand the needs of customers
• Solid understanding of the Microsoft 365 Suite

MOIA offers:

• Flexible working hours (20h/week)
• Insights into a dynamic and fast-growing company
• Growth & learning opportunities
• Opportunity to take over responsibility and work on projects
• Mental health trainings and consultation
• Macbook & iPhone
• Discount on MOIA rides
• Dog friendly Office
• Hybrid work setup
• Flexible working hours
• Public transport ticket (fully subsidized "Deutschlandticket")
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
• Mental health support
• 30 vacation days, sabbatical and unpaid leave option
• Dog-friendly offices