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Werkstudent B2B Support (m/f/d) at MOIA

Working student for B2B support at MOIA in Berlin.
Remote
Hybrid
On-Site
Germany
Undisclosed salary
MOIA is looking for a Working Student to join their B2B Support team in Berlin. This individual will be instrumental in building the customer service function for MOIA's license product customers, focusing on AD and Non-AD products. They will serve as a primary point of contact for customer inquiries, ensuring customer needs are met effectively.

Role involves:
  • Answering customer requests via Zendesk, addressing questions, tasks, and product inquiries.
  • Creating internal documentation and processes to streamline operations.
  • Collaborating with all product teams within MOIA.

Requirements:
  • Must be enrolled in a full-time Bachelor's or Master's program.
  • Availability for at least one year to maximize experience and manage projects effectively.
  • Fluency in both written and spoken German and English.
  • Strong interest in working with complex technical products.
  • Friendly and approachable demeanor with a desire to assist others.
  • Ability to understand customer needs and think through intricate inquiries.
  • Solid understanding of the Microsoft 365 Suite.

Role offers:
  • Mental health trainings and consultation.
  • Flexible working hours (20h/week).
  • Insights into a fast-growing company.
  • Growth & learning opportunities.
  • Competitive salary (including bonus).
  • Hybrid work setup.
  • Subsidy for public transport.
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MOIA