Global Operations Manager at VML MAP

VML MAP is seeking a Global Operations Manager to play a critical role in ensuring seamless global operations and delivering world-class service. The individual will be overseeing operations at a global level, ensuring alignment across multiple regions.

Responsibilities:

• Managing the delivery of marketing operations teams in accordance with client contracts and SLAs.
• Identifying and implementing process improvements to enhance service consistency and optimize KPIs.
• Planning and governing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews.
• Fostering knowledge sharing and best practices across regional teams to align with global objectives.
• Working closely with in-house teams to ensure operational strategies align with client and agency goals.
• Acting as a key liaison for internal and external stakeholders.

Requirements:

• Proven experience in global operations management.
• Strong understanding of marketing operations and service delivery frameworks.
• Experience in compliance management, including GDPR, SLA governance, and risk mitigation.
• Excellent stakeholder management skills.
• Proficiency in operational tools such as JIRA, Smartsheet, Confluence, and Excel.
• Financial acumen to oversee budgets, control costs, and optimize resource allocation.

What VML MAP offers:

• A diverse, global working environment that values collaboration, innovation, and operational excellence.