Automotive Service Advisor at Clutch Technologies Inc.

Clutch, Canada's largest online used car retailer, is seeking an Automotive Service Advisor to ensure customer satisfaction and loyalty. This role involves providing outstanding support and assistance to customers after they purchase a car. The ideal candidate will address customer inquiries, concerns, and post-vehicle delivery issues promptly and effectively.Responsibilities include:

• Responding to post-sale inquiries and escalations.
• Collaborating with mechanics, detailers, finance, and logistics teams.
• Resolving real-time customer issues with urgency and good judgment.
• Multi-tasking competing priorities.
• Providing authorizations for repairs and reimbursements.
• Flagging themes in customer issues and proactively working with leadership to rectify the source internally.

Requirements include:

• Automotive experience (dealership, OEM) strongly preferred.
• 2-3 years of customer service experience.
• Car knowledge, including an understanding of automotive systems, mechanical issues, and maintenance practices.
• Outstanding communication skills, both written and verbal.
• Sound Judgement, Problem-Solving Skills, and meticulous attention to detail.
• Comfortable in a fast-paced environment.
• Customer-focused with a passion for exceptional service.
• Proficiency in using customer service software and tools.
• Willing to work 4 weekdays plus 1 weekend day schedule.
• Must be comfortable working 100% on-site at our Mississauga facility.

Clutch offers:

• Autonomy & ownership.
• Competitive compensation.
• Health and dental benefits.
• Lots of opportunities for growth.