Analista de Suporte Júnior - Belo Horizonte at Linx

Linx, in collaboration with Stone, aims to revolutionize retail. The company values inspiring its employees to achieve greater accomplishments. Linx fosters flexibility and independence within its teams, empowering individuals to tackle significant projects. This approach emphasizes the synergy between people and technology, facilitated by a dependable and efficient team. Linx serves over 70,000 clients and aims to enhance the lives of individuals and contribute to society and the environment through it's work.

As a Junior Support Analyst, the candidate will enhance their skills through Linx's training programs and information sharing, focusing on quality standards. The daily tasks involve opening and managing support tickets for ERP and POS solutions, documenting actions taken. The role includes assisting customers through various channels (chat, phone, email) to identify needs and implement solutions, and applying fixes, with occasional remote access required.

Role Involves:

• Improving through training and information sharing.
• Opening and managing support tickets for ERP/POS solutions.
• Assisting customers via chat, phone, and email.
• Identifying customer needs and implementing solutions.
• Applying fixes to identified issues.

Requirements:

• Ability to interact and communicate effectively.
• Problem-solving skills.
• Ability to handle multiple tasks efficiently.
• Experience in customer relationship activities (preferred).
• Knowledge of SQL Server or other databases (preferred).
• Degree in IT or related field (in progress or completed - preferred).

What Linx Offers:

• Meal vouchers.
• Birthday day off.
• Tuition assistance and free courses.
• Profit sharing.
• Baby program.
• Health and dental insurance.
• Life insurance.
• Employee support program.
• Financial health plan partnership.
• Discounts across Brazil.
• Digital hospital partnership.
• Gym membership partnership.
• Pet plans.
• Travel benefits.