Kundenberater (w/m/d) - Fokus Kundenbindung at IONOS DE

IONOS is seeking a Customer Service Representative to focus on customer retention. The ideal candidate will maintain existing customer relationships, aim to extend contracts through personal customer engagement, and communicate the value of various offers and products. They will interact with customers via multiple channels, address customer concerns, and meet their expectations.

Responsibilities include:

• Maintaining existing customer relationships.
• Extending contracts through customer engagement.
• Communicating the value of products and services.
• Interacting with customers via various channels.
• Addressing and resolving customer concerns.

Requirements include:

• Excellent German language skills (written and spoken).
• Good English language skills are a plus.
• Strong interpersonal and communication skills.
• Proficiency in using IT tools.
• Affinity for sales and negotiation skills.
• Team spirit and eloquence.

IONOS offers:

• Hybrid work model with home office option.
• Subsidized canteen at some locations.
• Modern office spaces.
• Employee discounts.
• Employee events.
• Further education and development opportunities.
• Health offers.

IONOS values diversity and welcomes all applications.