Merchant Experience Partner - Bilingual French at DoorDash Canada

DoorDash is seeking a Merchant Experience Partner to join their Customer Experience and Support Ops team in Toronto. This role involves working with high-value merchants, addressing their challenges, and enhancing their experience on the DoorDash platform. The Merchant Experience Partner will serve as a primary point of contact for merchants, offering support and building long-term relationships through excellent customer service and strategic problem-solving.

The role involves collaboration with merchants, analytical thinking, and efficient communication to ensure merchant success on the DoorDash platform. The potential to shape support as a competitive differentiator in the industry by providing high-quality, white-glove support and service.

Responsibilities:

• Collaborate and troubleshoot on issues for merchants, including payment, portal, and menu updates.
• Build relationships with merchant partners, serving as the main point of contact and expert.
• Promote retention and merchant success through service and proactive outreach.
• Prioritize and escalate issues in partnership with internal teams.
• Develop expertise in DoorDash's systems and resources.

Requirements:

• 3+ years of experience in account management, customer support, hospitality, or related fields.
• Bilingual in French and English (mandatory).
• High School Degree or GED required. Bachelor’s degree preferred.
• Knowledge of Salesforce (or other CRM software).
• Basic proficiency with Microsoft Suite and G Suite.
• Basic knowledge of excel tools and formatting functionality.
• Experience with SQL is a plus
• Experience providing advisory and partnership-level support.
• Strong relationship-building skills.
• Excellent prioritization abilities.
• Creative thinking and a passion for process improvement.