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Senior ServiceNow CSM Developer (12813) at Oportun

Senior ServiceNow CSM Developer for configuration, integration and implementation of ServiceNow.
Remote
Mexico
Undisclosed salary

Oportun is seeking a Senior ServiceNow CSM Developer to join their team. The successful candidate will be responsible for the configuration, integration, and implementation of ServiceNow. They will also provide scripting and develop complex workflows within the ServiceNow platform, as well as develop integrations using Snaplogic Enterprise Service Bus.

The role involves mentoring junior level developers, providing expertise to the team, and assisting the architect in designing and building systems. Experience with ServiceNow Customer Service Management is essential, and experience with other customer service management tools like Zendesk is preferred.

Responsibilities:

  • Understanding IT and business requirements to develop, test, deploy improvements, and update workflows within ServiceNow, Snaplogic, and other enterprise applications.
  • Leading the technology team in defining quality test cases and test scenarios.
  • Performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform, Snaplogic, and other enterprise applications.
  • Working with end users on reporting and training in ServiceNow and Snaplogic.
  • Producing reports and dashboards based on defined measures, metrics, and key performance indicators.
  • Collaborating with the business to understand their requirements and ensuring the successful delivery of the end product.

Requirements:

  • Demonstrated ability to lead a technical team of developers.
  • Manage stories and workload for the technical team.
  • Expertise to be the go-to resource for design questions.
  • Ability to multi-task and work efficiently on several projects simultaneously with strong organizational skills.
  • Ability to work in a fast-paced & stressful environment.
  • BS/BA Degree in Computer Science, MIS, or related field/equivalent experience.
  • 7+ years working in a similar function or role.
  • 4+ years’ experience as a ServiceNow administrator and/or developer required.
  • 2+ years’ experience developing / supporting ServiceNow Customer Service Management module.
  • 2+ years’ experience in Enterprise Service Bus development, Snaplogic preferred.
  • Experience implementing, and/or upgrading ServiceNow or Snaplogic (or similar).
  • Understanding of implementation process including setup, configuration and customization of ServiceNow.
  • Experience with project scoping, planning, requirements gathering, and process mapping.
  • Ability to work within a project team with diverse technical skill sets.

Oportun offers:

  • Remote work location
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Oportun

Oportun is a mission-driven fintech company focused on providing financial services to its members. Certified as a Community Development Financial Institution (CDFI), Oportun offers intelligent borrowing, savings, and budgeting tools. The company provides responsible and affordable credit, aiming to help members build a better financial future. Oportun leverages innovative technology solutions to create user-friendly platforms.