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Customer Support Associate at Convera

Convera is hiring a Customer Support Associate in Vilnius.
Hybrid
Lithuania
USD 27,510
EUR 2,100 per month
Convera is seeking a Customer Support Associate to provide internal support to the sales/operations group and act as a liaison to clients. This is a temporary contract until the end of November. The role involves handling client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual will be required to have a thorough understanding of the transaction process, risk management rules and policies, and other industry-specific policies and procedures.
    The Customer Support Associate role involves:
  • Handling incoming telephone calls and emails.
  • Ensuring accurate data input into SFDC.
  • Providing transaction monitoring and reporting.
  • Updating cases and clients regularly.
  • Acting as a bridge between Sales, Client, and Operations.
  • Maintaining focus on personal and team goals.
  • Offering support and advice to internal and external clients.
  • Delivering professionally constructed email communications.
    Requirements:
  • Experience in a client-facing role.
  • Professional telephone manner and excellent communication skills.
  • Experience in a high-volume service delivery environment (desirable).
  • Ability to work under pressure and meet deadlines.
  • Experience with Financial Services (desirable).
  • Familiarity with computerized data entry systems and MS Office.
  • Ability to handle objections and complaints.
  • High degree of accuracy and self-motivation.
  • Strong team player.
  • Ability to improve efficiency.
  • Ability to build supportive relationships with business contacts.
    Convera offers:
  • Great career growth opportunities
  • A flexible approach to work (6-10 days per month in the office)
  • Generous insurance (health, disability, life)
  • Paid holidays, time-off, and leave policies for life events
  • Work from abroad 60 days per year
  • Paid volunteering opportunities (5 days per year)
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Convera

Convera is a global leader in commercial payments, providing tech-led solutions to facilitate international business. Specializing in foreign exchange, risk, and compliance, Convera empowers over 26,000 customers worldwide to grow with confidence. With an extensive financial network spanning 140+ currencies and 200+ countries and territories, Convera offers seamless money movement solutions. The company fosters a diverse and inclusive work environment, valuing innovation and customer-centricity, and provides opportunities for career growth and development in the dynamic realm of B2B payments.