Customer Support Associate at Convera

Convera is seeking a Customer Support Associate to provide internal support to the sales/operations group and act as a liaison to clients. This is a temporary contract until the end of November.

Responsibilities:

• Handling incoming telephone calls and emails from both Internal and External Customers.
• Ensuring accurate and complete information input into SFDC.
• Providing transaction monitoring and reporting for agreed clients.
• Updating cases and clients regularly.
• Acting as a bridge between Sales, Client, and Operations.
• Maintaining focus on personal and team goals, handling calls within SLAs.
• Offering support and advice to internal and external clients.
• Delivering professional email communications within agreed SLAs.

Requirements:

• Experience in a client-facing role.
• Professional telephone manner and excellent communication skills.
• Experience in a high-volume service delivery environment (desirable).
• Experience with Financial Services (desirable).
• Ability to navigate data entry systems and use MS Office.
• Ability to handle objections and complaints.
• High degree of accuracy and self-motivation.
• Strong team player.
• Ability to improve efficiency.
• Ability to build supportive relationships with business contacts.

Convera offers:

• Market competitive monthly gross salary.
• Great career growth and development opportunities.
• A flexible approach to work (6-10 days per month in the office).
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events.
• Work from abroad 60 days per year.
• Paid volunteering opportunities.