Customer Support Associate (French Speaker) at Convera

Convera is seeking a Customer Support Associate to provide internal support to the sales/operations group and act as a liaison to clients. This is a temporary 9-month position. The role involves handling client transactions, pre/post-sales support, project/process management, daily banking, and other accounting and administrative functions. The individual needs a thorough understanding of the transaction process, risk management rules, and industry-specific policies.

• Handling incoming calls and emails.
• Accurately inputting information into SFDC.
• Providing transaction monitoring and reporting.
• Updating cases and clients regularly.
• Acting as a bridge between Sales, Client, and Operations.
• Maintaining focus on personal and team goals.
• Offering support and advice to internal and external clients.
• Delivering professional email communications.

• Experience in a client-facing role.
• Professional telephone manner and communication skills.
• Fluent in English and French; proficiency in German is a plus.
• Experience in a high-volume service delivery environment (desirable).
• Ability to work under pressure and meet deadlines.
• Experience with Financial Services (desirable).
• Ability to navigate data entry systems and use MS Office.
• Ability to handle objections and complaints.
• High accuracy, attention to detail, and self-motivation.
• Strong team player.
• Ability to improve efficiency.

• Market competitive monthly gross salary
• Monthly language bonus
• Career growth opportunities
• Flexible work approach (6-10 days/month in office)
• Generous insurance
• Paid holidays and leave policies
• Work from abroad (60 days/year)
• Paid volunteering opportunities.