Customer Support Associate (Polish speaker) at Convera

Convera is seeking a Customer Support Associate proficient in Polish to join their Peterborough office. This role involves providing internal support to the sales/operations group and acting as a liaison to clients. The individual will require a comprehensive understanding of the transaction process, risk management rules, and industry-specific policies.

The role involves:

• Handling incoming telephone calls and emails from Internal and External Customers.
• Ensuring accurate and complete data input into SFDC.
• Providing transaction monitoring and reporting for clients.
• Updating cases and clients regularly.
• Acting as a bridge between Sales, Client, and Operations.
• Maintaining focus on personal and team goals.
• Offering support and advice to internal and external clients.
• Delivering factual email communications.

Requirements:

• Experience in a client-facing role.
• Professional telephone manner and excellent communication skills.
• Fluency in Polish.
• Experience in a high-volume service delivery environment (desirable).
• Ability to work under pressure and meet deadlines.
• Experience with Financial Services (desirable).
• Familiarity with computerized data entry systems and MS Office.
• Ability to handle objections and complaints.
• High degree of accuracy and self-motivation.
• Strong team player.

Convera offers:

• Opportunities for career growth.
• A flexible approach to work.
• Generous insurance coverage.
• Paid holidays and leave policies.
• Paid volunteering opportunities.
• Wellness days.