Senior Community Manager at Socialpoint

Socialpoint, part of the Zynga & Take-Two Interactive family, seeks a Senior/Lead Community Manager for their games. The role involves creating, growing, and leading the community presence for the company's games, which are enjoyed by millions of players worldwide. The Community Manager will have a high impact on the game by growing the community, organizing events for the fans and being the conduit that channels player feedback directly to the game developers. He/She will be the voice of the player, guiding development with feedback and suggestions from our players. He/She will contribute to the development of Product strategy and roadmap and work with the game team to develop and execute a VIP community strategy to ensure regular feedback from this important user group. Define, analyze and report Community KPIs, strategy and engagement plans, aligned with company objectives and Product / Marketing team goals. Use data to fine-tune and optimize Community initiatives.

What this role involves:

• Initiating conversations with the Community on Discord / social media.
• Driving engagement campaigns.
• Identifying top voices in the Community.
• Monitoring Community sentiment and gathering feedback.
• Providing actionable insights on opportunities for in-game improvements.

Requirements:

• High level of English.
• 5+ years of experience in Community Management.
• Experience growing and managing online communities.
• Strong communication and interpersonal skills.
• Experience managing content for Social Media channels and Community Forums.
• Proficiency with tools like Sprinklr, Sprout Social, Falcon.io, Levellr, Affogata, Radarly, Game Refinery etc.

Socialpoint offers:

• Hybrid working model
• Relocation support to Barcelona
• 25 days of annual leave + 5 during Christmas
• Full Catering for Breakfast and lunch at the office
• Private medical insurance for you and your family
• Free language lessons in English and Spanish
• Spotify Premium
• Gym facilities
• New Office with top-tier amenities and professional barista.
• Onsite Physiotherapist
• Onsite Hairdressers