Technical Support Engineer at Ping Identity

Ping Identity is seeking a Technical Support Engineer to provide seamless customer experiences. This role involves resolving technical issues, collaborating with internal teams, and ensuring continuous operation of Ping Identity's products. The candidate will interact with customers, troubleshoot problems, and document bugs.

Responsibilities:

• Interacting with customers to identify and resolve technical issues.
• Taking ownership of customer issues and driving them to resolution.
• Collaborating with Support, Engineering, SREs, Product Management, and Customer Success teams.
• Reproducing customer problems internally.
• Providing feedback to training and documentation teams.
• Prioritizing tasks and adhering to processes.
• Participating in on-call duty.

Requirements:

• Excellent communication skills.
• Excellent troubleshooting skills.
• Experience with Linux, Unix, and Windows Server OS.
• Solid understanding of HTTP, SSL, and IPv4/v6.

Ping Identity Offers:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement