Technical Account Manager (Spanish or Portuguese Speaking)

Job Description

Ping Identity is seeking a Technical Account Manager (TAM) to ensure clients are successful with Ping solutions. As part of the Global Support Organization, the TAM will collaborate with cross-functional teams to manage the client's journey from purchase to production. The TAM will partner with the customer to optimize their existing deployed solutions.

What This Role Involves:

• Providing technical recommendations and best practices for Ping solutions.
• Facilitating visibility into the company’s product roadmap.
• Assisting with over-the-shoulder configuration help.
• Coordinating and conducting business reviews with customer leadership.
• Assisting in planning and strategizing roll-outs and upgrades.
• Providing ad-hoc training.
• Engaging in escalation and prioritization of support tickets.
• Providing product demonstrations.
• Coordinating with other Ping Identity teams.
• Providing feedback to Product Management.
• Acting as a liaison during off-hours.
• Managing ongoing customer needs to drive customer retention and loyalty.

Requirements:

• Understanding of Java and knowledge of web technologies.
• Minimum of 5 years’ enterprise customer-facing experience.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Experience with SFDC or equivalent CRM systems.
• Proven track record in managing relationships with large enterprise clients.
• Experience with Identity Management, Access Management, or Federation.

The Role Offers:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.