Sr Director, EMEA Customer Success at Ping Identity

Ping Identity is seeking a Sr Director, EMEA Customer Success to lead initiatives that drive customer success and long-term profitability. This role reports to the SVP Global Customer Success and Renewals and will be a member of the EMEA Go To Market SLT, partnering with EMEA renewals, services, and support teams.

Role Involves:

• Providing strategic leadership to the customer success team across EMEA.
• Executing the EMEA variants of our global customer success approach.
• Enabling desired customer success outcomes by aiding renewals and retention managers.
• Driving adoption and mindshare in Post Sales Bundle strategy.
• Optimizing all CS processes: onboarding, training, management, advocacy, upsell/cross-sell, and supporting renewals.
• Managing executive customer relationships across the entire GTM team.

Requirements:

• Minimum 10 years of experience as a customer success/GTM leader.
• Experience owning an enterprise book of business, upwards of $100M in ARR.
• BS in Business or Technical domain or equivalent experience required; MBA degree preferred.
• Strong strategic thinking and business acumen.
• Outstanding presentation and client-facing skills.
• Deep understanding of SaaS and software businesses.
• Expert communication skills and the ability to hold C-level customer conversations.

Role Offers:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement