Case Manager at Xometry Europe

Xometry is seeking a Case Manager to join their team. The Case Manager will be responsible for solving supply chain problems for customized parts and ensuring customer satisfaction.

Responsibilities:

• Take actions to improve on time delivery, quality, and customer satisfaction
• Track and monitor the progress of numerous customer orders and partner jobs
• Provide excellent customer and partner service by building relationships and providing timely order updates
• Apply technical knowledge to ensure jobs are delivered on time
• Understand supplier capabilities and execute supplier oversight activities
• Assess the impact of manufactured part rejections and work with suppliers and customers to resolve cases
• Manage customer complaints and replacements for returned products
• Report on status, risk, and efforts to recover troubled orders and jobs
• Document all case activity in the central database
• Monitor the integrity of supplier quality metrics
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams
• Communicate effectively with all key stakeholders
• Participate in initiatives to simplify and automate complex processes
• Perform all work in compliance with Xometry's quality and safety systems

Requirements:

• Prior project management, supply chain, and customer service experience
• A minimum of 3 years of related experience, preferably in manufacturing or operations
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred
• Working knowledge of manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods
• Capable of performing root cause analysis and identifying solutions to complex problems
• A self-starter who can work independently and can drive actions to completion
• Strong organizational skills and the ability to work in a dynamic environment
• Able to multitask, meet deadlines, and support supplier quality field activities
• Strong communication skills (both oral and written)

Xometry offers:

• A dynamic and fast-paced work environment
• The opportunity to solve supply chain challenges
• The chance to drive efficiency, quality, and innovation in manufacturing