Senior Customer Success Manager at CoLab Software

CoLab is seeking a Senior Customer Success Manager. They help engineering teams bring life-changing products to the world sooner and are looking for someone to join their innovative team. The Senior Customer Success Manager will be pivotal in ensuring customers achieve maximum value from their partnership with CoLab, leading to revenue retention, growth, and advocacy. This role involves understanding customer business outcomes, prescribing actions for success, and communicating the business impact driven.

• Deeply understand customer business outcomes.
• Develop in-depth product knowledge.
• Facilitate value-driven conversations with stakeholders.
• Ensure customers maximize value.
• Provide an outstanding customer experience.
• Analyze product adoption trends.
• Prescribe CoLab best practices.
• Identify and mitigate churn risk.
• Collaborate with Sales, Product, and Engineering teams.
• Share customer insights and stories.
• Provide mentorship and support.

• Demonstrated experience in engineering, particularly in design or manufacturing.
• 3+ years of experience managing large mid-market and/or enterprise accounts.
• Proven ability to establish strong relationships at the C-level, VP, and Director levels.
• Strong analytical + communication skills.
• Experience working in a start-up/small company environment. 
• Passion for solving tough problems with a bias towards action.
• Strong knowledge of technical concepts.
• Ability to thrive in a highly ambiguous environment.
• Strong organization and presentation skills.
• Proficiency in Salesforce, Zendesk, Google Suite, and other software applications.

• Opportunity to work on cutting-edge projects.
• Supportive and collaborative environment.
• Professional growth.
• Strong dedication to work-life balance.