Schools ICT Engineer at Agilisys

Agilisys is seeking a Schools ICT Engineer to drive digital transformation within the education sector. The successful candidate will deliver high availability services to support a wide range of users within schools.

Responsibilities:

• Dealing with inquiries from customers face to face and via telephone, email and online.
• Ensuring that incidents are logged and recorded and then dealt with in a timely manner.
• Deliver quality customer service at all times.
• Work on and resolve incidents and requests raised for schools.
• Onsite and remote support.
• Build and deploy end-user devices to students and staff.
• Installing applications onto user devices.
• Addressing requests for assistance with printers and other equipment.
• Undertaking essential administrative tasks such as asset management and technical documentation.
• Technical support of dedicated MIS software used in schools.
• Daily monitoring of Backup progress and resolution of associated problems.
• Help and guide with cyber security in line with Department for Education standards and guidelines.

Requirements:

• Knowledge of Microsoft products, Windows 10 and 11 (and Server operating systems).
• Microsoft SQL 2008-2016 Server (desirable, not essential).
• SIMS and FMS school MIS software (desirable, not essential).
• Remote access technologies.
• Knowledge of mixed Apple, Google and Microsoft infrastructure.
• Good communication skills – verbal & written.
• A proven track record of delivering work to deadlines.
• Hardware and software support – PCs, printers, projectors.
• Networking fundamentals.
• Microsoft 365.
• Backup solutions such as Redstor, Veeam and Backup Exec.
• Excellent customer service skills.
• Ability to accurately analyse and assess problems.
• Ability to prioritise tasks and manage own time effectively.
• Ability to work to deadlines.
• Some experience of ICT in education (desirable, not essential).
• Some experience of working in a customer service environment.
• Supporting clients face to face and remotely with IT usage.
• Knowledge of desktop and portable IT equipment, software and hardware.
• Understanding of multi-functional printers, and their integration into an operational environment.
• Ability to build and test user devices in a range of operating system environments.
• Some knowledge of Apple equipment and their use in a networked environment.
• Self-motivated and keen to learn new skills and technologies.
• Good time management and planning skills.
• Keen interest in ICT and delivering high quality services.
• Effective team player.
• Willing to take responsibility to resolve issues.
• Excellent attendance record in previous employment.
• Full, Clean driving license and own car.
• An Enhanced DBS check will be obligatory.

Agilisys offers:

• Enhanced Pension Scheme
• Health Insurance
• Life Assurance
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
• 25 days annual leave (with the option to buy more)