Multilingual Customer Service Specialist - German/English (& Italian/French) at StockX

StockX is seeking a Multilingual Customer Service Specialist to support their European customers. The role involves handling customer service needs, managing order fulfillment, and resolving customer queries. The ideal candidate will be fluent in German and English, or multilingual with fluency in Italian or French.

What the role involves:

• Handling all customer service needs and support for our European customers.
• Taking ownership of individual customer queries from start to finish.
• Helping manage the order fulfilment process.
• Listening and responding to customer needs and concerns.
• Researching answers or solutions as needed.
• Resolving customer queries and update system accounts accordingly.
• Recording details of customer conversations and actions taken.
• Working to improve customer service by monitoring support communications.
• Flexible and willing to support other areas across the business as they come up.

Requirements:

• Experience of customer service/call center experience.
• Bilingual in written and verbal German & English or multilingual with additional fluency in one or both of the following languages: Italian French
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention.

What StockX offers:

• Opportunity to work in a fast-paced, hyper-growth company.
• A customer-centric culture.
• Flexible working hours (some evenings & weekends).