Multilingual Customer Service Specialist - Italian/English (& German/French) at StockX

StockX, a Detroit-based technology leader, is seeking a Multilingual Customer Service Specialist to join their expanding service team in London. The role involves supporting European customers and ensuring a customer-centric approach.

What this role Involves:

• Handling customer service needs for European customers.
• Managing customer queries from start to finish with internal coordination.
• Assisting in the order fulfillment process.
• Addressing customer needs and concerns.
• Resolving customer queries and updating system accounts.
• Recording conversation details and actions.
• Improving customer service through monitoring.
• Supporting other business areas as needed.

Requirements:

• Customer service/call center experience
• Bilingual in Italian & English or multilingual with German/French skills.
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to handle various contact types.
• Situational awareness for escalating urgent matters.

What StockX Offers:

• A role in a hyper-growth company.
• An exciting and fast-paced environment.
• A focus on customer, team member, and company success.
• A customer-centric culture.