Multilingual Customer Service Specialist - Italian/English (& German/French) at StockX

StockX is seeking a Multilingual Customer Service Specialist to provide support to its European customers. This role is fully remote, however, the candidate must be willing to travel to Eindhoven if required.Responsibilities:

• Handling all customer service needs and support for our European customers
• Taking ownership of individual customer queries from start to finish
• Helping manage the order fulfilment process
• Listening and responding to customer needs and concerns
• Researching answers or solutions as needed
• Resolving customer queries and update system accounts accordingly
• Recording details of customer conversations and actions taken
• Working to improve customer service by monitoring support communications
• Being flexible and willing to support other areas across the business as they come up

Requirements:

• Experience of customer service/call center experience
• Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages:German French
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Ability to identify and escalate matters that require urgent attention

The role offers:

• Remote work opportunity
• Variable shifts (some evenings & weekends)