Customer Support (Part-time) at Capital on Tap

Capital on Tap is seeking a part-time Customer Support to join their team in Cardiff. The Customer Support will be the primary point of contact for small business owners, assisting them with problem-solving and ensuring their satisfaction. The Customer Support will work 20 hours per week, Monday to Friday, from 9am to 1pm.

Capital on Tap prides itself on empowering employees to innovate and solve complex problems in a scaling environment. The company also fosters a welcoming and inclusive environment.

Role Involves:

• Servicing customers via phone, email, and chat.
• Resolving customer inquiries promptly and professionally.
• Understanding objection handling to ensure customers' needs are explained clearly and fairly.
• Maintaining knowledge of the company's products, services, and policies.
• Identifying opportunities for process improvements.
• Identifying vulnerable customers and ensuring they get the right support.

Requirements:

• A minimum of 2 years customer service experience.
• Great communication skills.
• Experience using CRM’s.
• Excellent problem-solving skills.
• The ability to manage high volumes of enquiries without compromising service quality.
• Ability to work independently and as part of a team.

Role Offers:

• Private Healthcare.
• Worldwide travel insurance.
• Anniversary Rewards.
• Salary Sacrifice Pension Scheme.
• 28 days holiday (plus bank holidays).
• Annual Learning and Wellbeing Budget.
• Enhanced Parental Leave.
• Cycle to Work Scheme.
• Season Ticket Loan.
• Free therapy sessions.
• Dog Friendly Offices.
• Free drinks and snacks in offices.