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Product Support Specialist at Internal Job Board

Product Support Specialist at Lush, Toronto. $70,000 - $80,000 CAD.
On-Site
Canada
USD 49,619 - 56,708
CAD 70,000 - 80,000
The Product Support Specialist role at Lush is a 1-year contract position based in Toronto, ON, starting in May 2025. This role supports the Quality Assurance team by addressing product quality issues, analyzing data, and contributing to the development of quality programs. Lush, a growing business, seeks individuals who can adapt, analyze, and respond effectively to the company's needs, aligning their personal values with the company's ethos.
Responsibilities include:
  • Collaborating with production rooms to investigate product quality issues and provide troubleshooting support.
  • Collecting and analyzing data on quality complaints, providing recommendations, and issuing product quality advisories.
  • Assisting in the implementation and maintenance of quality programs.
  • Partnering with cross-functional teams to develop methods for assessing product quality and establishing quality specifications.
  • Facilitating cross-functional reviews of test batches and ensuring proper documentation.
  • Contributing to the development and implementation of SOPs.
  • Conducting training for production room staff and management teams.
  • Coordinating and supporting third-party and internal audits.
  • Supporting raw material quality assessments.
  • Engaging with Rooms and R&D to support troubleshooting and continuous improvement initiatives.
Qualifications:
  • 4+ years experience in Lush as a compounder and/or room management.
  • Proven product knowledge experience.
  • Strong investigation skills.
  • Good understanding and demonstrated application of Good Manufacturing Practices.
  • Strong attention to detail.
  • Strong verbal and written communication skills.
  • Self-motivated with good team work.
  • Experience coordinating multiple details to stakeholders.
  • Ability to multitask and meet deadlines.
  • Positive attitude.
  • Organised and dependable.
Lush offers:
  • Opportunity to grow talent in the business through collaboration
Apply

Internal Job Board

Lush Cosmetics North America is a dynamic company committed to ethical practices and product quality within the cosmetics industry. With a focus on fresh, handmade cosmetics, Lush emphasizes environmental responsibility, ethical sourcing, and a strong connection to its values. The company fosters a collaborative and evolving environment, demonstrated by its commitment to GMP practices and quality systems. Lush values diversity, inclusivity, and continuous improvement, aiming to create a purpose-driven work experience for its employees, emphasizing both personal and professional growth.