Collecting Specialist - Dutch speaking (m/w/x) at Grover

Grover is seeking a Collection Specialist fluent in Dutch to join their Debt Collection team at their Berlin HQ. This role involves contacting customers regarding overdue payments, planning recovery actions, negotiating payment plans, and resolving discrepancies. The Collection Specialist will also update account statuses, investigate issues, and escalate difficult cases.

Role Involves:

• Contacting customers about overdue payments.
• Planning debt recovery strategies.
• Negotiating payment deadlines and plans.
• Responding to customer inquiries.
• Investigating and resolving discrepancies.
• Updating account information.
• Escalating difficult cases.

Requirements:

• First experience in Debt Collection is a big plus
• Fluent in Dutch and English (C1 level minimum).
• Customer service orientation.
• Basic accounting knowledge.
• Ability to multitask and meet deadlines.
• Proficiency in MS Office and Salesforce.
• Excellent communication and negotiation skills.

What Grover Offers:

• Hybrid work model (3 days in Berlin HQ).
• 30 days per year to work abroad.
• BVG monthly discount.
• Mental health support with Nilohealth.
• Physical health support with Urban Sports Club or ClassPass.
• Annual learning budget of €1000.
• Grover Tech discount for employees and loved ones.
• Engaging office environment with regular events.