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Grover is seeking a Debt Collections Agent - Dutch Market to join their Debt Collection team in Berlin HQ. The successful candidate will contribute to Grover's mission of revolutionizing access to technology through rental subscriptions. Grover has circulated over 1.2 million devices and become a Unicorn status in 2022.
This role involves contacting customers via phone and email to inform them of overdue payments, planning a course of action to recover outstanding payments, and negotiating payoff deadlines or payment plans. The agent will also respond to customer queries, investigate and resolve discrepancies, update account status and the database, and alert superiors of debtors unwilling or unable to pay when necessary.
Responsibilities:
- Contact customers regarding overdue payments
- Plan recovery actions
- Negotiate payment plans
- Respond to customer queries
- Investigate and resolve discrepancies
- Update account status
Requirements:
- Experience in Debt Collection is a plus
- Fluent in Dutch and English (C1 level minimum)
- Customer service oriented
- Basic accounting knowledge
- Ability to multitask and meet deadlines
- MS Office and Salesforce experience
- Excellent communication and negotiation skills
What Grover Offers:
- Hybrid model, 3 days per week in Berlin HQ
- 30 days per year remote work
- BVG monthly discount in Berlin
- Mental health support with Nilohealth
- Physical health support with Urban Sports Club or ClassPass
- Annual learning budget of 1000€
- Grover Tech discount
- Office located in Berlin-Schöneberg with regular events
Grover