Debt Collector - Dutch speaking (m/w/x) at Grover

Grover is seeking a Debt Collector to join its Debt Collection team in Berlin. In this role, the candidate will work 3 days a week at the Berlin HQ.

The Debt Collector will contribute to the company by contacting customers via phone and email to inform them of overdue payments and planning a course of action to recover outstanding payments.

Role Involves:

• Contact customers via phone and email to inform them of overdue payments
• Plan a course of action to recover outstanding payments
• Negotiate payoff deadlines or payment plans
• Respond to customer queries
• Investigate and resolve discrepancies
• Update account status and database
• Alert superiors of debtors unwilling or unable to pay when necessary

Requirements:

• First experience in Debt Collection is a big plus
• Fluent in Dutch and English (C1 level minimum)
• Customer service oriented
• Basic understanding of accounting principles
• Ability to multitask and work with targets and tight deadlines
• Experience with MS Office and Salesforce
• Excellent communication and negotiation skills

What Grover Offers:

• Hybrid model with 3 days per week in their HQ Berlin
• 30 days per year to work abroad
• BVG monthly discount
• Mental & Physical health support
• Annual learning budget of 1000€
• Exclusive Grover Tech discount
• Engaging, open office located in Berlin-Schöneberg with regular events